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How to reset your password in Toby?

TL;DR:

  • Make sure to use the email address tied to your Toby account
  • The reset password link you will receive by email is only valid once and for 24 hours
  • Make sure your password is at least 6 characters long

How to reset your password

Step 1: Request a new password

  • On the login screen, click the "Forgot password?" link

Toby’s login screen with an arrow pointing to the Forgot password? link

Step 2: Enter your email

  • Enter the email linked to your Toby account and click "Recover Password"

The Recover Password screen with an arrow pointing to the Recover Password button

Step 3: Open the reset password email

  • Go to your email inbox, open the "[Toby] Reset Password?" email, and click on "Choose a new password"

The reset password email with a Choose a new password button

Step 4: Enter a new password for your Toby account

  • In the newly opened tab, enter the email linked to your Toby account and a new password then click "Reset password". Note: your new password needs to be at least 6 characters long.

The Reset Toby Password page with fields for your email and new password, and a Reset password button

Step 5: Celebrate!

  • You can now login into Toby! Woohoo!

The Reset Toby Password page showing Success! Your password has been reset