FAQ: Important Updates on MV3 and Guest Mode Users
1. Why is guest mode being discontinued?
We understand that this change may come as a surprise, and we sincerely apologize for any inconvenience it may cause. We are a small team working tirelessly to make significant updates to our product to align with MV3 standards. During this process, we discovered that continuing to support guest mode poses several challenges and risks. To ensure the best experience and security for all our users, we have decided to discontinue guest mode.
Who is a guest mode user and why am I seeing this modal?
We understand the importance of flexibility and privacy. Previously, guest mode allowed you to use Toby without creating an account, with all your data stored locally on your device. However, as we continue to improve Toby, we’ve had to make some changes. We can no longer support guest mode. If you are seeing this message, it means you are currently using Toby as a guest.
To ensure you don't lose any of your valuable data, please consider the following options:
Export Your Data: You can export your data to keep a personal copy.
Create an Account: By creating an account, you can securely save your resources and enjoy a seamless experience across all your devices.
We apologize for any inconvenience this may cause and appreciate your understanding as we strive to enhance Toby for everyone. If you have any questions or need assistance, please don’t hesitate to reach out to our support team.
2. What immediate actions are being taken?
Forced Data Export: Users in guest mode will be prompted to create an account. Upon doing so, they will be able to export their data in HTML file formats to ensure it is preserved and accessible under their new account.
3. Why can’t we make a warning modal for guest mode users?
Due to the nature of guest mode and the deadline for MV3 compatibility, we are unable to push warning modals directly to guest mode users. This limitation necessitates a more direct and immediate approach. We apologize for this limitation and appreciate your understanding.
4. What should guest mode users do now?
Our main goal is to ensure that your data is not lost. Here are the steps you should take as outlined in the modal you received:
Export Data: Ensure all data is exported in HTML file formats during this process.
Create an Account: Follow the prompt upon entering Toby to create a new account.
Once you have created your account, we aim to automatically import your information into your account. In the case that this does not work, you can import your exported data by following the steps here.
If you have any questions, complaints, or confusion, please reach out to us at support@gettoby.com. We're here to help and will do our best to work with you. You can also let us know why you chose to stay in guest mode, and we will see how we can accommodate this in the future.
5. How do I import back into Toby?
Steps to Import:
Go to account settings (top right corner) > Data section.
Click Import.
Select your file and upload the file.
Post-Import:
Imported collections appear under “My Collections” with original or default names.
You can find a more detailed step-by-step here.
6. What happens if I do not create an account?
If you do not create an account, you will lose access to Toby in guest mode, and your data will be lost and unrecoverable once you uninstall Toby. It is crucial to follow the prompts to ensure your data is saved so you can continue to access it. Whether you’re continuing with Toby, or moving to another platform, we just want to make sure you have your data.
7. Is there any way to continue using Toby without creating an account?
No, to ensure data security and compliance with MV3 standards, all users must create an account. This step is necessary to continue using Toby and to safeguard your data. We apologize for the necessity of this change and thank you for your cooperation.
If you have any more questions or concerns, please reach out to us at support@gettoby.com. We are a small team working hard to keep Toby running and appreciate your support and understanding.